What do you look for in a long distance company to make phone calls to Morocco?

We have had many e-mails from our members asking us why we chose VIP communications as our partner to cal l Morocco.  To give you a little history, for the last two years we have been looking for a decent long distance phone company for us and for our members. We tried quite a few and finally settled on VIP communications. Not only have they been wonderful to our members, but they have also lowered their minute cost for us and offered 100 minutes of free calls to Morocco (Go to  http://www.wafin.com/call-morocco/ to find out more about that exclusive deal.

So to answer the question “why we chose this particular company?” is to answer the question: “What do you look for in a long distance company to make phone calls to Morocco?”

The company uses major and reputable Telecom carriers

Some phone companies promise incredibly cheap rates to Morocco. In almost all cases, cheap rates mean that they are using the Internet to carry the calls. The result is poor voice quality and dropped calls, which, of course, gives them a chance to hit you with multiple connection or disconnection charges.

No connection charges

This is a big one, and it can really add up when you are leaving voice messages for your friends and family back home. We’ve seen connection charges as high as 49c!

No disconnection charges

Phone companies may advertise no connection charges, but when you hang up the phone, they apply a service charge, which can be up to 30%, so that a $1 call will cost you $1.30.

Absolutely no hidden fees

You shouldn’t pay a cent more than the quoted rate. This is an industry that is replete with shady companies that offer low rates, but when it comes down it, you will often find that you are paying more because charges are being applied that you were never made aware of.

Lost minutes

Pay attention to how your minutes reduce. When hidden fees are applied, your minutes will diminish more quickly than they should. In many cases, when you make more than one call using a calling card, your minutes reduce by MORE than just the length of the call. Always check to make sure you are getting the credit your have paid for.

No minimum use policy

Some companies have a ‘use it or lose it’ policy. This means that, if you don’t use the minutes by a certain date, they expire and your credit is lost.

Live customer service operators

If your call doesn’t go through, or there is a service problem, make sure you can speak to a ‘live’ person to get the problem resolved. There’s nothing more frustrating, when you are having a problem, than being redirected by an answering service.

‘Pinless’ dialing

Make sure the company offers the ability to register the telephone numbers that you will be calling from, so that you don’t need to enter a PIN code every time you call.

Speed dial

When you dial long trains of digits to call overseas, it’s easy to misdial. And a misdial will waste your credit. A ‘Speed Dial’ feature enables you to store your most called numbers and call them by keying a short code. This way you never need to worry about misdialing.

Ease of Use

You should be able to check your call history, confirm that you have the minutes or credit that you think you should have and replenish your account, easily over the phone or via a website.

Finally a word about Skype and other Internet phone companies

It is true that Skype to Skype calls are free, but this, of course, means whoever you are calling must also be a Skype user and must be sitting by their computer when you call!. Having said this, calls from a Skype phone to a normal overseas landline or mobile phone are NOT free. In fact, in many cases, they are just as expensive as using regular phone services. But the real disadvantage of these Internet phones services is that you can’t use then from your cell phone. You need to be using your home phone or, even more inconvenient, your computer. Always make sure that you can use your international calling service from your cell phone.